1. Terms and Conditions of Sale
1 — Seller and scope
These Terms and Conditions of Sale govern distance sales made through https://boutiquedushibari.com between Sébastien BOISSET, sole trader operating as “Boutique du Shibari”, SIRET 439 862 996 00022, 5 rue de l’Abbé Gillet, 75016 Paris, France, email seb.kinbaku@gmail.com, telephone +33 (0)6 01 73 79 18 (the “Seller”), and any individual acting for purposes outside their trade or profession (the “Customer”).
Confirming an order means accepting the Terms in force on the order date. They are available before checkout and may be retained on a durable medium.
2 — Products and pre-contract information
Essential characteristics, prices and any safety precautions are shown on each product or service page. Photographs are illustrative. Natural fibres and hand-prepared products may show minor variations in colour, texture or appearance that do not alter their essential characteristics.
Customers must read all warnings and instructions. Shibari, particularly suspension, involves risks and requires training, consent, supervision, suitable equipment and strict safety precautions. These warnings do not limit the Seller’s legal obligations or the Customer’s rights regarding defective or non-conforming products.
Where required, the product page displays the manufacturer, the EU responsible person, product identification and safety warnings.
3 — Prices
Prices are in euros. French VAT is not applicable under Article 293 B of the French General Tax Code. Delivery and other charges are displayed before the order is finally confirmed.
Deliveries outside the European Union may incur customs duties, import taxes or local charges imposed by the destination country. Unless stated otherwise, these are payable by the Customer and are not collected by the Seller.
The applicable price is the price shown at checkout, subject to correction of an obvious error notified before performance.
4 — Orders
The Customer selects the products, reviews the basket and provides the information required for delivery and payment. Errors can be corrected before confirmation. The order becomes binding once the Customer accepts the Terms, activates a button clearly indicating an obligation to pay and payment is authorised.
An email confirmation containing the order summary and contractual information is provided on a durable medium. The Seller may reject or cancel an order for a legitimate reason, including non-payment, suspected fraud, obvious error or unavailability, and will refund any amount collected.
5 — Payment
Available payment methods may include bank card and PayPal. Payments are secured by the providers identified during checkout. The Seller does not receive the complete bank card number. Products are dispatched or made available only after payment confirmation.
6 — Availability
Offers are subject to stock availability. If an item becomes unavailable after checkout, the Customer will be informed promptly and may accept any proposed equivalent or receive a refund for the unavailable item.
7 — Delivery
Available destinations, services, prices and estimates are displayed at checkout. In-stock orders are usually prepared on Mondays, Tuesdays and Fridays, excluding public holidays. This preparation schedule does not replace the delivery date or period communicated to the Customer.
Unless a different period is specified, delivery will occur no later than thirty days after the contract is concluded. In the event of delay, the Customer has the remedies provided by applicable consumer law.
Risk of loss or damage passes when the Customer, or a third party appointed by the Customer other than the carrier proposed by the Seller, takes physical possession of the goods.
The Customer must provide accurate delivery and contact details. When a parcel is returned because of an incorrect address or failure to collect it, a new shipment may be offered at its actual cost, except where the Seller or carrier is responsible. This does not affect statutory rights.
8 — Right of withdrawal for goods
Unless a statutory exception applies, the Customer has fourteen days from receipt of the goods—or receipt of the last item where one order is delivered separately—to notify the Seller of the decision to withdraw, without giving a reason.
The decision may be sent to seb.kinbaku@gmail.com, by post to the Seller, using the model form below or any other unambiguous statement.
After notification, the Customer must return the goods without undue delay and no later than fourteen days. Direct return costs are payable by the Customer unless the Seller made an error, the product is non-conforming or the Seller expressly agreed to cover them.
The Customer may handle the product as necessary to establish its nature, characteristics and functioning. The Customer is liable only for diminished value caused by handling beyond what would normally be permitted in a shop. Original packaging is recommended but is not, by itself, a condition of withdrawal.
The Seller refunds all payments received, including the initial delivery cost corresponding to the least expensive standard delivery offered, no later than fourteen days after being informed of the withdrawal. For goods, the refund may be withheld until the goods are recovered or proof of dispatch is supplied, whichever occurs first. The same payment method is used unless the Customer expressly agrees otherwise and incurs no additional fee.
Exceptions under Article L.221-28 of the French Consumer Code apply only where their legal conditions are met and they were clearly disclosed before checkout, for example for goods made to the Customer’s specifications or clearly personalised.
9 — Downloadable digital content
For an ebook or other digital content not supplied on a tangible medium, the Customer normally has fourteen days from conclusion of the contract to withdraw.
To obtain immediate access before the end of that period, the Customer must give express prior consent to performance beginning immediately and expressly acknowledge that the right of withdrawal will be lost once downloading begins. A separate, unticked confirmation must record this consent and waiver and the email confirmation must reproduce it. Without these elements, the Seller will not rely on the withdrawal exception.
10 — Lessons and services
For services without a fixed date, the Customer normally has fourteen days from conclusion of the contract to withdraw. If the Customer expressly requests performance during that period and withdraws before completion, the Customer must pay the proportionate value of the service already supplied.
Where a service is a leisure activity scheduled for a specific date or period, the statutory withdrawal right may be excluded under Article L.221-28 of the French Consumer Code, provided this is clearly disclosed before checkout.
Specific booking, cancellation and rescheduling conditions are shown on the lesson page and in the confirmation. They do not restrict mandatory consumer rights.
11 — Statutory guarantees
Customers benefit from the French statutory guarantee of conformity under Articles L.217-3 et seq. of the Consumer Code and the guarantee against hidden defects under Articles 1641 to 1649 of the Civil Code.
For a lack of conformity appearing within two years of delivery of new goods, the Customer may obtain repair or replacement without charge under the statutory conditions. Where conformity cannot be provided, is refused, is late or causes a major inconvenience, the Customer may, where the statutory conditions are met, obtain a price reduction or terminate the sale. The statutory presumption rules apply.
For a hidden defect that makes the product unfit for its purpose or substantially reduces its use, the Customer may seek cancellation of the sale or a price reduction. The action must be brought within two years of discovering the defect.
To make a claim, contact seb.kinbaku@gmail.com or write to the Seller’s address. No commercial warranty replaces or limits these statutory guarantees.
12 — Complaints, liability and safety
Complaints may be sent to the Seller’s contact details. Photographs are recommended for a damaged, incomplete or incorrect item to assist investigation, but are not a condition of statutory rights.
Use of equipment, risks and consent
The ropes sold are made from natural fibres. Their behaviour and resistance evolve and may vary according to the batch, humidity, storage, preparation, maintenance, wear and stresses sustained. Unless expressly stated otherwise in writing, no constant breaking load or maximum working load is guaranteed. They are not personal protective equipment, fall-arrest devices, climbing, rescue or lifting equipment.
BDSM, bondage and Shibari are risk-bearing practices that may cause injury, particularly during suspension or improper use. They must be practised between informed and consenting adults, with consent that is freely given, informed and revocable at any time, and with knowledge, supervision and precautions appropriate to the situation.
The user is responsible for inspecting equipment before each use, storing and maintaining it properly, not using rope that is worn, damaged or of uncertain reliability, and adapting or refraining from a practice according to experience, the participants’ condition and the environment. Information supplied by the shop is general and does not replace training or medical advice.
To the extent permitted by law, the Seller is not liable for loss caused exclusively by unsuitable use, failure to inspect or maintain the equipment, use of deteriorated equipment, inappropriate anchoring or practice without sufficient consent, competence or precautions.
This clause does not exclude or reduce the Seller’s liability for a defective or non-conforming product, a hidden defect, breach of the Seller’s obligations or any loss legally attributable to the Seller. It does not restrict any statutory guarantee or mandatory consumer right.
The Seller remains responsible for contractual and statutory obligations. Liability may be excluded only for loss caused exclusively by the Customer, an unforeseeable and unavoidable third party, or force majeure, to the extent permitted by law. Nothing in these Terms excludes liability or statutory guarantees that cannot legally be excluded.
13 — Consumer mediation
The Customer must first submit a written complaint to the Seller. If it is not resolved, the Customer may use, free of charge, the consumer mediator appointed by the Seller:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France — www.cm2c.net.
A request may be filed through the CM2C online form, sent by post to the address above or emailed to declarer-un-litige@cm2c.net. Mediation is free of charge for the Customer, subject to the admissibility requirements of French consumer law, including a prior written complaint to the Seller.
The former EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is therefore not referenced.
14 — Personal data
Processing connected with orders is explained in the Privacy Policy. Customers have rights including access, rectification, erasure, restriction, objection and, where applicable, portability.
15 — Intellectual property
Text, photographs, illustrations, videos, trademarks, logos, ebooks and other site content remain protected by intellectual property law. Purchase or viewing does not transfer reproduction or distribution rights unless an express licence or written permission is provided.
16 — Governing law and disputes
These Terms are governed by French law, without depriving a consumer residing in another EU country of more protective mandatory provisions of their country of residence. The Customer may bring proceedings before any court competent under applicable law; exclusive jurisdiction is not granted to the Paris courts.
17 — Version and retention
The applicable Terms are those accepted at checkout. Contracts and evidence are retained for statutory periods. The Customer receives the contractual summary by email.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract:
Sébastien BOISSET — Boutique du Shibari 5 rue de l’Abbé Gillet, 75016 Paris, France Email: seb.kinbaku@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods / provision of the following service:
- Ordered on / received on:
- Order number:
- Consumer’s name:
- Consumer’s address:
- Consumer’s signature (paper forms only):
- Date: