Delivery and returns
In-stock orders are carefully prepared and handed to the carrier within 48 business hours, according to the shop’s dispatch days.
Order preparation and dispatch
- Orders are prepared and dispatched from Monday to Thursday, excluding French public holidays.
- Orders are generally not dispatched on Fridays, which are dedicated to private classes, or at weekends.
- “Dispatch within 48 hours” refers to the preparation period and handover to the carrier. It does not include the carrier’s transit time.
- An order placed close to a Friday, weekend or public holiday may therefore be dispatched on the next shop dispatch day.
During an exceptional closure — holidays, travel or another interruption — a specific notice is displayed on the website. The preparation time stated in that notice applies to the affected orders.
Available delivery methods
Depending on the destination and the options shown in the basket, delivery may be available:
- to a home address;
- to a Point Relais® or Pickup point;
- to a Locker or automated parcel station.
The available carrier, price and estimate for each order are displayed before payment.
Indicative transit times after carrier acceptance
- Colissimo — mainland France: generally 24 to 48 working hours for home delivery, post offices, Pickup points or Pickup lockers.
- Mondial Relay — mainland France: an average of 3 to 5 working days for home delivery, Point Relais® or Locker, starting when the parcel is accepted by the carrier.
- Europe and the rest of the world — Colissimo: where the destination is available, orders are shipped by Colissimo. Transit times are longer and vary by country; La Poste generally indicates 3 to 15 working days for international delivery, excluding any customs processing. The estimate shown during checkout remains indicative.
- French overseas territories: transit time varies according to the destination and the available Colissimo service. Any customs processing time is not included.
Carrier transit times are indicative and begin after the parcel has been handed over. They may be extended during peak periods, transport disruption, severe weather, customs processing or force majeure.
Tracking and receipt
When supplied by the carrier, the tracking number is sent by email after acceptance. Parcels delivered to a collection point or Locker must be collected within the period stated by the carrier; otherwise, they may be returned to the shop.
Please check the parcel’s external condition on receipt. In the event of significant delay, loss, damage or a missing item, contact the shop through the contact page, quoting the order number and attaching photographs where useful. Boutique du Shibari remains responsible for proper performance of delivery until the customer takes physical possession of the parcel, under the conditions provided by law.
Returns and right of withdrawal
Unless a statutory exception applies, you have fourteen days from receipt to notify the shop of your withdrawal, followed by a further fourteen days to return the product. Products must be returned complete and in a condition allowing resale. Full procedures, exceptions, return costs and refund terms are set out in the Terms and Conditions of Sale.
Carrier transit times checked against information published by La Poste / Colissimo and Mondial Relay.