Livraison

Shipping Information

Shipments from Boutique du Shibari will be temporarily suspended during the holiday period.

To receive your order quickly, please place your order before July 3rd at 8:00 AM.

Orders placed after this date will still be recorded, but they will be shipped from July 20th.

The online store remains open during this period.

Shipping of Your Order

Preparation and Dispatch

  • For any item in stock at the time of the order, parcels are prepared and handed over to carriers on Mondays, Tuesdays, and Fridays (excluding public holidays).

  • Orders placed before midnight the day prior are shipped the next business day, according to the indicated schedule.

  • No shipments are made on weekends or public holidays.

Delivery Options

  • Free Shipping: for orders of €25 or more, available only to Mondial Relay Pick-Up Points or Lockers, valid in mainland France. Delivery time: 3 to 5 business days.

  • Home Delivery – €8: via Colissimo France, within 48/72h, with online tracking. A tracking link will be provided once your parcel is shipped.

  • International Delivery (Switzerland, Luxembourg, Europe, Overseas Territories, Worldwide): between €9.50 and €18 via Colissimo International, with online tracking.

Additional Information

  • Shipping fees include packaging, handling, and postage.

  • We recommend grouping your purchases in a single order to avoid multiple shipping costs.

  • Delivery times are those provided by the carriers and expressed in business days. They also depend on:

    • product availability,

    • payment confirmation,

    • delivery location.

  • Rates are valid as of 01/01/2025 and may be updated without prior notice.

  • In case of non-receipt of your parcel, please check first with La Poste or Mondial Relay before contacting us.

Pick-Up Point Collection and Unclaimed Parcels

  • Parcels must be collected within 2 to 5 business days (depending on the carrier) after their arrival at the pick-up point.

  • A notification (email and/or SMS) is sent as soon as the parcel is available. ⚠️ Please check your spam folder.

Unclaimed Parcels

  • If the parcel is not collected within the allotted time, it will be automatically returned to our warehouse.

Parcel Reshipment

Possible causes:

  • non-collection at pick-up point,

  • incorrect or undeliverable address,

  • erroneous contact details (incorrect email or phone number) provided by the customer.

⚠️ In the case of incorrect contact information (email or phone), the Shibari Boutique cannot be held responsible for failed delivery notifications or missed pick-up alerts.

Conditions:

  • the parcel may be reshipped after payment of additional shipping fees, which will be communicated by email upon the reshipment request,

  • reshipping costs are borne by the customer, unless the error is on our part or due to carrier issues.

Delays:

  • reshipment will be carried out once the fees have been settled,

  • delivery times will be similar to the first shipment.

Reshipment address:

  • the parcel can be reshipped to the same address or to a new one (subject to carrier acceptance).