Livraison

Shipping of Your Order

Preparation and Dispatch

  • For any item in stock at the time of the order, parcels are prepared and handed over to carriers on Mondays, Tuesdays, and Fridays (excluding public holidays).

  • Orders placed before midnight the day prior are shipped the next business day, according to the indicated schedule.

  • No shipments are made on weekends or public holidays.

Delivery Options

  • Free Shipping: for orders of €25 or more, available only to Mondial Relay Pick-Up Points or Lockers, valid in mainland France. Delivery time: 3 to 5 business days.

  • Home Delivery – €8: via Colissimo France, within 48/72h, with online tracking. A tracking link will be provided once your parcel is shipped.

  • International Delivery (Switzerland, Luxembourg, Europe, Overseas Territories, Worldwide): between €9.50 and €18 via Colissimo International, with online tracking.

Additional Information

  • Shipping fees include packaging, handling, and postage.

  • We recommend grouping your purchases in a single order to avoid multiple shipping costs.

  • Delivery times are those provided by the carriers and expressed in business days. They also depend on:

    • product availability,

    • payment confirmation,

    • delivery location.

  • Rates are valid as of 01/01/2025 and may be updated without prior notice.

  • In case of non-receipt of your parcel, please check first with La Poste or Mondial Relay before contacting us.

Pick-Up Point Collection and Unclaimed Parcels

  • Parcels must be collected within 2 to 5 business days (depending on the carrier) after their arrival at the pick-up point.

  • A notification (email and/or SMS) is sent as soon as the parcel is available. ⚠️ Please check your spam folder.

Unclaimed Parcels

  • If the parcel is not collected within the allotted time, it will be automatically returned to our warehouse.

Parcel Reshipment

Possible causes:

  • non-collection at pick-up point,

  • incorrect or undeliverable address,

  • erroneous contact details (incorrect email or phone number) provided by the customer.

⚠️ In the case of incorrect contact information (email or phone), the Shibari Boutique cannot be held responsible for failed delivery notifications or missed pick-up alerts.

Conditions:

  • the parcel may be reshipped after payment of additional shipping fees, which will be communicated by email upon the reshipment request,

  • reshipping costs are borne by the customer, unless the error is on our part or due to carrier issues.

Delays:

  • reshipment will be carried out once the fees have been settled,

  • delivery times will be similar to the first shipment.

Reshipment address:

  • the parcel can be reshipped to the same address or to a new one (subject to carrier acceptance).