Our Commitments — Secure Payment, 48h Shipping, Discreet Packaging & Guaranteed Quality

Information & Guarantees — Boutique du Shibari

Here you’ll find all the details about our commitments: secure payment, 48-hour shipping, discreet packaging, and guaranteed quality.

💳 Secure Payment

All payments are protected by SSL/TLS encryption.
We accept: credit cards (Visa, MasterCard), PayPal, and bank transfers.
No payment data is ever stored on our servers.
Your bank may request 3-D Secure verification for added protection.

Invoices & VAT:

• Invoices are available in your customer account once your order has shipped.
• Prices include all taxes. VAT not applicable.

🚚 48-Hour Shipping

All orders are shipped within 48 hours (excluding weekends and public holidays),
unless otherwise mentioned on the website’s homepage.

Carriers:

• Colissimo (home delivery or pickup point — tracked shipping).
• Mondial Relay (pickup points and lockers).

You’ll receive a tracking email as soon as your parcel is processed.

Estimated delivery times:

• France: 2–5 business days
• Europe: 3–7 business days
• Returns:
• You have a 14-day withdrawal period for any unopened and unused product.
• Contact us via the Customer Service page to arrange a return or exchange.

⚠️ Important:
If your email address or phone number is incorrect, you may not receive shipping or delivery notifications.
If the parcel is returned to sender for this reason, reshipping will be possible at the customer’s expense.

🎁 Discreet Packaging

Each order is shipped in a 100% neutral package, with no logos or mention of contents.
The sender’s name is discreet and has no link to Shibari.
No explicit product information appears on the shipping label or documents.

Your privacy is our priority.

👍 Guaranteed Quality

Each rope and accessory is carefully selected, prepared, and tested by Seb Kinbaku to ensure quality, comfort, and authenticity.

Our quality process:

• Manual rope preparation (cleaning, burning loose fibers, brushing, and softening).
• Quality control before every shipment.

❓ FAQ

Is the package really neutral?
Yes — there are no logos or product mentions on the package.

When will my order be shipped?
Within 48 business hours, usually on Monday, Tuesday, or Friday.

Can I pay by bank transfer?
Yes. Simply select “Bank Transfer” at checkout.
Your order will be shipped once the payment has been received.